A list of some of the many features and functions included with SiteHelpDesk
Sample Functions and Screenshots
View some of the SiteHelpDesk screens for various functions
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Administration of the system allows the setting the access and functions of the Operators, create Users, Sites, Departments etc. you decide how much detail to maintain.
Configurable Service Level Agreements and project work categories to cover support and other planned work schedules Add/ Edit HTML Links to turn SiteHelpDesk into your own department's Intranet support site Update the white board display with important notifications Create scripts of sequenced questions, answers and prompts for more information when creating new Calls Edit the Help info with your own specific instructions Configure the system to match your font, color schemes and turn on and off optional features. Configure optional auto email notification to Operators when assigned call plus a number of other optional features. Configure the system to use your own terminology in place of the default. e.g. change 'Calls' to 'Tickets' and all menus and pages change.
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