SiteHelpDesk - The Leading Help Desk Software

 

SiteHelpDesk   Features and Functions   A list of some of the many features and functions included with SiteHelpDesk    Sample Functions and Screenshots View some of the SiteHelpDesk screens for various functions   USERS: Call Logging Call Log Confirmation Call Log History   OPERATORS: Login Open Call Lists Call Update Features New Call Entry Tools Reports and Graphs Report Generator Admin and Configuration       NEXT STEP Try It! Download and trial the full product for 30 days.

Features: Administration of the system allows the setting the access and functions of the Operators, create Users, Sites, Departments etc. you decide how much detail to maintain. Configurable Service Level Agreements and project work categories to cover support and other planned work schedules Add/ Edit HTML Links to turn SiteHelpDesk into your own department's Intranet support site Update the white board display with important notifications Create scripts of sequenced questions, answers and prompts for more information when creating new Calls Edit the Help info with your own specific instructions Configure the system to match your font, color schemes and turn on and off optional features. Configure optional auto email notification to Operators when assigned call plus a number of other optional features. Configure the system to use your own terminology in place of the default. e.g. change 'Calls' to 'Tickets' and all menus and pages change.           DOWNLOAD A FREE TRIAL COPY   Do not hesitate to try all the functionality, or to contact us if you need guidance or assistance.

 

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