SiteHelpDesk - The Leading Help Desk Software

 

SiteHelpDesk   Features and Functions   A list of some of the many features and functions included with SiteHelpDesk    Sample Functions and Screenshots View some of the SiteHelpDesk screens for various functions   USERS: Call Logging Call Log Confirmation Call Log History   OPERATORS: Login Open Call Lists Call Update Features New Call Entry Tools Reports and Graphs Report Generator Admin and Configuration       NEXT STEP Try It! Download and trial the full product for 30 days.

Features: From the call log record you can:  Generate a printer friendly report of call details for the Engineer to take with them to resolve the call Email User with latest updates  create multiple event records  change the call status re-assign and close calls (if Operator permitted) add/view attachments and script information (button only appears if there is info)  add follow up diary reminders.  Set fix time (if recharging applies) check the box to include this call in the Knowledge Base All changes get written to the Call Events log with date time and Operator id         DOWNLOAD A FREE TRIAL COPY   Do not hesitate to try all the functionality, or to contact us if you need guidance or assistance.

 

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